SOLIDWORKS Subs and Maintainance

SOLIDWORKS Subs and Maintenance

Why use New Technology CADCAM for support and maintenance?

We have a number of support and maintenance subscriptions that help to keep you productive and profitable by ensuring your projects stay on track. All of our customers are entitled to our award winning technical support.

This means you get:

  • Extended Support Hours 8am through 6pm 
  • (Excluding Public Holidays)
  • Free Phone 0800 018 6954
  • Online Logging & Tracking via Customer Portal
  • Remote Support via WebEx
  • 1 Hour Response Guarantee
  • Triage System for Rapid Resolutions
  • Dedicated Support Team of SOLIDWORKS Certified ELITE Engineers
  • Best Practice Advice from Knowledgeable Industry Experts

We enhance your SOLIDWORKS investment

The SOLIDWORKS® Subscription Service Program gives you immediate access to new SOLIDWORKS releases and upgrades, enhancement request privileges, live technical support, and comprehensive online resources to help you get the most from your 3D design experience. Support your design team with resources to help them work faster and smarter, and transform your product development into business success.

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Take advantage of:

Local technical support

Access live technical support from New Technology CADCAM, including telephone assistance with product features, commands, installation, and troubleshooting.

New Software Releases

Receive the latest SOLIDWORKS software to help improve your performance and productivity. Leverage innovative tools and leading-edge techniques to create designs faster and more accurately.

Software Upgrades

Stay current with SOLIDWORKS upgrades and service packs that address important issues reported by the SOLIDWORKS community.

Support for previous versions

With SOLIDWORKS Subscription Services, you can continue to run and receive support for the prior and the current SOLIDWORKS releases. This policy helps minimise production delays and ease your transition to the latest release.

CSWP AND CSWA EXAMS

The CSWP (Certified SOLIDWORKS Professional) and CSWA (Certified SOLIDWORKS Associate) exams validate user proficiency and help managers highlight areas for training. Subscription Service Program members can take one free exam to help design teams increase their proficiency with SOLIDWORKS.

My.SOLIDWORKS.com

Go to My.SOLIDWORKS.com, your place for all things SOLIDWORKS. Get answers, stay current, sharpen your design skills, and share your expertise all from the convenience of your mobile device or desktop.

Technical Knowledge Base

Access the powerful search engine that explores an extensive library of technical data, such as solutions, help topics, tech tips, and best practices.

Discussion Forums

Subscription Service customers get access to 30 or more hours of no-cost learning and are able to connect with the SOLIDWORKS community in a broad range of discussion topics on virtually all facets of SOLIDWORKS.

Enhancement Requests

Influence the development of SOLIDWORKS. Ninety per cent of new enhancements come from customer suggestions. We add enhancements and functionality to address trends and provide what you need.

The SOLIDWORKS Customer Portal

Gain full access to an easy-to-search repository of in-depth information and resources, with multiple language support, to help improve productivity.