For the purpose of the Data Protection Act 1998, the data controller is New Technology CADCAM Limited of Waterslade House, Thame Road, Haddenham, Buckinghamshire, HP17 8NT. Our registration number is ZA228160.
Visiting the Website
We may collect and process personal data about you when you visit our Website, communicate with us or purchase goods or services. This data may include:
- Information we collect about you: technical information including IP addresses (a number automatically assigned to your computer whenever you browse the Internet). We also collect information such as a user's number of visits, average time spent on the Website and pages viewed. We aggregate this information and use it to analyse how people use the Website and generate ideas on how the Website might be improved.
- Information you provide to us: this includes personal information you provide when interacting with us or the Website. For example, when you make register and set up an account, make purchases or enquiries in relation to our goods and/or services, download software, register for a seminar or other event, respond to a survey or enter a contest. Supplying information to us is optional, but you may be unable to complete certain transactions (such as downloads or purchases) without doing so.
- Information we receive from other sources: We may receive information about you from third parties who we work with (including business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
Some of the pages on the Website utilise "cookies" to distinguish you from other users and enable you to make full use of the Website. Cookies are small computer files of letters and numbers that a website can send to your browser which are then kept on your computer to identify you. For example, we may use a cookie to store the fact that you have registered for a seminar so that the next time you visit the site we recognise you are a registrant. Cookies are also required to make purchases via our online store.
You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.
How we use your personal information
Personal information you provide to us: this may be used for a variety of purposes, including:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with information, products and services that you requested from us;
- to provide you with a user account and to communicate with you regarding your account;
- to inform you of special offers, upgrades and other products and services that we offer which may be of interest to you;
- share your information with selected third parties whose products we think may be of interest to you;
- to notify you about changes to our goods and/or services; and
- where you purchase third party goods or software from us, we may share your details with the third party (with whom you will be required to enter into a separate end user licence agreement).
If you do not want your information to be shared with third parties for marketing purposes, or if you do not wish to receive information about our goods or services, please let us know by emailing firstname.lastname@example.org
Information we collect about you: we may use this information for the purposes set out above, or:
- to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve the Website to ensure that content is presented in the most effective manner for you and for your computer,
- as part of our efforts to keep the Website safe and secure; and
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- business partners, suppliers and sub-contractors for the performance of a contract we enter into with you;
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;
- analytics and search engine providers that assist us improve and optimise the Website; and
- credit reference agencies for the purpose of assessing your credit score (where this is a condition of us entering into a contract with you).
We may disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if New Technology CADCAM Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
UK Data Protection law gives you the right to access information held about you. Your right of access can be exercised in accordance with that act.
You have the right to ask us not to process your personal data for marketing purposes. If at any time you wish to "opt out" of receiving information from us or our partners, please notify us by emailing email@example.com or writing to the address in the "About Us" section. Please note that due to lead times on certain mailings and other contacts, you may continue to receive contacts for a period following your "opt out" notification.
We want to ensure that the information we collect is accurate and up-to-date. Please notify us of any changes to your personal information by emailing firstname.lastname@example.org
Third Party Sites
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. We are not responsible for the content or privacy practices of any third party websites. Please review the privacy policies of such other sites before providing them with your personal information.
Technical Support and Remote Support
For those customers with difficult-to-diagnose issues, we have added a remote support functionality that enables us to access a customer's computer remotely via the Internet in real-time. This functionality is used only when authorised by the customer and while the customer is at the computer. The functionality enhances the customer's ability to explain and "show" the problem being experienced.
The customer initiates a secure connection with our support engineer, enabling the support engineer to either view or take control of the customer's system. In order to create this connection, the customer will download a small software client to the customer's computer that will communicate with the support engineer's computer. This connection will be encrypted via a 168-bit secured socket layer to ensure that no data transmitted between the customer system and our support engineer is compromised.
The customer retains full control of the system throughout the session. If at any time during this session the customer wishes to terminate the remote connection, he or she may do so and upon termination the software will be completely removed from the customer's system and our support engineer will no longer be able to view or access the customer's system.
We treat all information we receive during a remote support session as confidential and proprietary customer information received for technical support purposes.