CADCAM Remote Support Services

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Support

New functionality

Will be available here soon.

Downloads

SolidWorks Installation Guide	If you are (or soon will be) installing SolidWorks, then this guide in PDF format (2.6Mb) will be of great help.
SolidWorks Technical Brief	If you have already installed SolidWorks and are having problems or would like to check your configuration, then this brief in PDF format (350Kb) will be of help.

Remote Support

At NT CADCAM we constantly strive to improve our customer service and support. Realising the importance of down time to our customers has prompted us to launch NT ON-CALL which is new service which is outlined below.

NT ON-CALL enables faster problem identification and resolution, resulting in dramatic cost savings and increased customer satisfaction. The NT ON-CALL service enhances the effectiveness of traditional telephone-based technical support by allowing our support professionals to interact with our customers live over the Web. Using any standard web browser NT ON-CALL can assist and diagnose problems regardless of location.

NT ON-CALL, support representatives can instantly initiate online sessions so they can diagnose and fix problems using a powerful set of interactive tools.

With Features such as

Client Security level initiation

Show and annotate diagrams and schematics
Demonstrate how to use an application
View and diagnose an application running on a customer's system
Upload customer files for analysis
Download patches or updates
Remotely reconfigure a customer's system
Dramatically improve their problem solving capabilities

For More information on the NT ON-CALL service please contact NT CADCAM directly and ask to speak to the NT ON-CALL Director. Tel: 01844 295235

More SolidWorks information at www.solidworks.com

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