In addition to Internet and telephone support, NT CADCAM feels that for larger accounts and companies with complex requirements, a more dynamic and pro-active approach may be required. So we have expanded our capability of support services to include such areas as FTP uploading and downloading, live video support and real time internet review service. On top of utilising the latest technologies we also have a number of pro-active support packages that can be tailored to suit your companies needs. Listed below are details of the Premier Support Package: As part of our endeavor to constantly improve our service we can now offer remote control support, reducing the down time for customers.

1. Consistent support contact for technical enquiries
2. Account support consultant assigned to your account
3. Monthly on-site visits to ensure maximum benefit is gained from your system
4. Quarterly management reports
5. On-site technical support for mission critical problems, with guaranteed response times
6. Bug fix and enhancement request management
7. Software update and enhancement training
8. FTP dedicated upload area
9. Video and internet review service
10. Annual health check to include - System Audit and Network Infrastructure, with management report and recommendations

New Service
NT ON-CALL enables faster problem identification and resolution, resulting in dramatic cost savings and increased customer satisfaction. The NT ON-CALL service enhances the effectiveness of traditional telephone-based technical support by allowing our support professionals to interact with our customers live over the Web. Using any standard web browser NT ON-CALL can assist and diagnose problems regardless of location.

For more information on the NT ON-CALL service please click here or contact NT CADCAM directly.

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