Subscription Services
NT CADCAM continues to devote our expertise and knowledge to gain outstanding customer satisfaction results and employ only the most skilled engineers in order to provide top levels of technical support.
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NT CADCAM recently received the prestigious Elite Reseller Status award from Dassault Systèmes SolidWorks Corporation. This is the highest level awarded to only the Top 10 SolidWorks Resellers worldwide in recognition of their customer service and technical expertise. |
Heather Trendell
Subscriptions Manager |
“SolidWorks Elite Reseller Status is an endorsement of NT CADCAM’s attention to client satisfaction, demonstrating their ability to support total solutions based upon the entire SolidWorks portfolio” said Sabine Gossart, Vice President of Channel Marketing for DS SolidWorks.
It was a very proud moment for Chris Horn – NT CADCAM Operations Director, who stated “ NT CADCAM has worked relentlessly to prove we are the Best of the Best, investing in every aspect of our business to achieve this eminent award”, thanking the entire NT CADCAM Customer base for voting NT CADCAM into the SolidWorks Elite “Hall of Fame”. |
A Selection of Standard Subscription Services:
- Automatic upgrades to any new version within the Subscription period.
- Exclusive software downloads (Service Packs)
- Telephone support provided by our in house support team
- WebEx - to allow an interactive live communication over the web, viewing problems first hand
- Web access to an interactive knowledge database, priority enhancements, a comprehensive implementation guide, a model library, and exclusive webcasts
- Customer health check program
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Exclusive Benefits you may not be aware of for NT CADCAM Customers:
- NT CADCAM telephone support offers access to a daily triage engineer and we guarantee that we will return all logged support calls within 1 hour, ensuring that all calls are dealt with quickly and efficiently. Our 0800 number makes it even easier to get through to a support engineer.
- NT CADCAM has introduced an Interactive Support Centre (NTISC) for their customers. A custom made SolidWorks application which enables access to NT CADCAM support services directly from the SolidWorks interface making support readily available at all times. The NTISC can be downloaded for FREE from our website at: www.ntcadcam.co.uk/NTISC
- The NT CADCAM Customer Partnership Agreement was launched in order to give something back to our loyal customer base. The Customer Partnership Agreement (CPA) is a loyalty point scheme and if you choose to sign up you will be awarded 1 point for each seat of SolidWorks renewed. Each point is worth £125 which can be exchanged for training and other services provided by NT CADCAM.
Services and benefits you may not be aware of from SolidWorks:
- FREE online CSWA exam or CSWP exam per seat on subscription. Plus one FREE Advanced exam per seat on subscription. You can choose from either: Advanced Sheet Metal, Advanced Surfacing or Advanced FEA (the CSWP exam must be taken before any advanced exam). Exams taken can be analysed and documented in a SolidWorks Management Report. These exams measure user proficiency, allowing managers to highlight areas for additional training. The SMR usually costs around £300 but is FREE to subscription customers
- Special privileges – you can help influence the future development of SolidWorks software by requesting specific enhancements. Subscription Service members initiate more than 90 percent of the hundreds of new enhancements in every version of SolidWorks. You are also eligible to preview SolidWorks Beta software versions and SolidWorks Early Visibility (EV) Service Packs, making you one of the first to capitalise on the most current capabilities in CAD.
- A FREE listing for your company in the SolidWorks Supplier Source for subscription customers
- Access to special SolidWorks community events, including international conferences and local user group meetings
- Maintaining your software also opens the door to the SolidWorks Customer Portal – It’s the gateway to the entire breadth of SolidWorks Subscription Service member resources, including support, upgrades, service packs, enhancement requests, license information, forums, archived webcasts and more.
Flexible ways to pay!! Payment is accepted by BACS, cheque or you can renew your maintenance by Direct Debit which enables you to renew year on year without having to raise a Purchase Order or have any concern of not renewing on time - we will take care of that for you.
*Did you know that for every new SolidWorks release our customers typically gain, at least 10% productivity. Your time is more valuable than our subscription service, so why are you taking those vital hours out of your working day when we can solve your software challenges for you?
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